Contractor Agreement

1. Independent Contractor Status

You are an independent contractor, not an employee, agent, joint venturer, or partner of HomesRunner. You are solely responsible for your taxes, insurance, licenses, and the manner in which you perform services.

2. Eligibility

You represent that you hold all required state and local licenses, carry appropriate insurance (where applicable), and will comply with all laws when performing services.

3. Platform Fee & Payouts

HomesRunner deducts a 3% platform fee from each confirmed job booked through the Platform. Payouts are transferred via Stripe to your connected account as follows: your share of the deposit when you dispatch (or when a deposit is forfeit under Section 4); your share of the balance — and of the deposit, if you never dispatched — 48 hours after the job is marked complete, provided the Homeowner has not reported an issue. If an issue is reported, that payout is held until HomesRunner staff review it. Bank settlement after transfer follows Stripe’s payout schedule.

4. Cancellations, Forfeit Deposits & Refunds

These rules match the Homeowner Terms of Service (policy version 2026-09-16). They apply to bookings made (deposit paid) on or after September 16, 2026 that have a scheduled appointment time (the “ETA”):

• If the Homeowner cancels more than 1 hour before the ETA and you have not dispatched, the Homeowner receives an automatic full refund and you receive no payout for that booking.
• If the Homeowner cancels within 1 hour of the ETA, or after you have dispatched (tapped “Heading to Property” or texted ONWAY), or is a no-show after you arrive, the deposit is forfeit and paid out to you (97%, with HomesRunner keeping the remaining 3%).
• Late-Contractor exception: if the ETA passes by more than 30 minutes and you have sent no status update (ONWAY, ARRIVED, or a LATE update) since the ETA, the Homeowner may cancel for a full refund, even if you have dispatched.
• If you cancel, the Homeowner receives a full refund, you receive no payout, and the cancellation is recorded as a reliability strike on your account.
• Bookings made before September 16, 2026, and bookings with no scheduled ETA keep the previous rule: full refund any time before you dispatch; forfeit after dispatch, unless you go more than 30 minutes without an update.
• Completed jobs are not cancellations. Problems with completed work go through the Homeowner’s in-app “Report an issue” review.

Refund and dispute reviews are handled exclusively by HomesRunner staff. Neither Homeowners nor Contractors can self-issue a refund through the Platform. Email support@homesrunner.app if you believe a payout decision should be reviewed.

5. Off-Platform Circumvention

For 12 months following an introduction made through the Platform, you agree not to solicit or accept work directly from a Homeowner you met through HomesRunner outside the Platform in order to avoid the platform fee.

6. Service Standards

You agree to communicate promptly, honor confirmed bookings, and provide work in a professional, workmanlike manner. Repeated complaints, no-shows, or policy violations may result in suspension or removal from the Platform.

7. SMS Reminders

Daily availability SMS reminders are sent via Twilio. You may set your reminder time and days off in your profile, and may opt out by replying STOP.

8. Reviews

Homeowners may rate and review your work. Reviews are public. HomesRunner does not edit reviews except to remove content that violates our policies.

9. Indemnification

You agree to indemnify HomesRunner from any claims arising out of services you perform, your breach of this agreement, or your violation of any law.

10. Termination

Either party may terminate at any time. Sections that by their nature should survive will survive termination, including the off-platform circumvention clause and indemnification.

11. Governing Law & Disputes

Governed by Minnesota law. Legal disputes between you and HomesRunner are resolved by binding arbitration in Minneapolis, Minnesota, with class-action waiver, subject to the 30-day opt-out described in our Terms of Service. Booking-level disputes are handled under Section 4.