SMS opt-in is optional. You can use HomesRunner without receiving any text messages.
This page documents how HomesRunner users opt in to receive SMS text messages. It is the proof-of-consent reference for our messaging provider (Twilio Toll-Free verification). HomesRunner operates two distinct SMS programs:
- Contractor daily availability — recurring daily check-in for service professionals.
- Homeowner transactional messages — quote, booking, and conversation messages tied to a specific service request the homeowner initiated.
Neither program sends marketing or promotional SMS. Consent for both is collected via a dedicated, standalone SMS opt-in — never bundled with acceptance of our Terms of Service or Privacy Policy. Consent is not a condition of using HomesRunner.
Program 1 — Contractor daily availability
Who receives messages
Only approved HomesRunner contractors who have created an account, entered their mobile number on their dashboard at homesrunner.app/contractor/availability, and explicitly opted in via the SMS consent checkbox.
Step-by-step opt-in workflow
- Contractor creates a HomesRunner account and is approved.
- Contractor signs in and navigates to Dashboard → Availability.
- Contractor enters their mobile number and preferred reminder time.
- Contractor enables the "Enable daily texts" toggle.
- Contractor reads and checks the dedicated SMS consent checkbox (shown below; unchecked by default; separate from ToS/Privacy acceptance).
- Contractor clicks Save changes.
- Contractor immediately receives an SMS confirmation message.
Contractor signup disclosure
When a contractor creates an account on the signup page, the phone number field displays the following disclosure directly below the input:
Submitting the signup form is an affirmative action that constitutes consent. The phone number is collected on the same form.
The opt-in form
Daily availability texts
We'll text you each morning so you can opt in for the day.
Enable daily texts
Text me each morning so I can opt in for the day.
Sample message
Opt-in confirmation message
Program 2 — Homeowner transactional messages
Transactional, service-related SMS sent to homeowners about a specific service request they initiated. Not marketing. Not recurring on a schedule — frequency is driven entirely by the homeowner's own activity (requesting a quote, receiving a contractor reply, booking an appointment).
How homeowners opt in
There are two initial opt-in entry points (A and B), each with its own explicit disclosure at the moment the homeowner initiates a service request. A third pathway (C) covers ongoing consent once an SMS conversation is already underway:
A. Submitting a quote request in the app
When a homeowner submits a quote request via the "Request a Quote" form on a contractor's profile, the form displays the following disclosure directly above the Send button:
Submitting the form is an affirmative action that constitutes consent. The phone number is collected on the same form.
B. Calling the HomesRunner phone number
When a homeowner places an inbound call to our published business number, our IVR walks them through three steps. The SMS consent disclosure is delivered in the closing message at the end of the call, after the homeowner has voluntarily described their problem and provided their ZIP code:
- Greeting & description prompt."Thanks for calling HomesRunner. After the beep, tell us what trade you need and briefly describe the problem. Press pound when you're done."
- ZIP code prompt."Got it. Now please enter your 5 digit ZIP code, then press pound."
- Closing message with SMS disclosure."Thanks! We'll text matching pros near you right away and you'll hear from them shortly. We'll text you updates about your request at this number. Message and data rates may apply. Reply STOP to opt out. Goodbye."
If the caller does not enter a ZIP code, the system plays an alternate closing with the same SMS disclosure:
"Thanks! We didn't catch a ZIP, but our team will follow up shortly. We'll text you updates about your request at this number. Message and data rates may apply. Reply STOP to opt out. Goodbye."
The homeowner's voluntary action of calling our published number, describing their service request, and providing their ZIP code constitutes affirmative consent to receive transactional SMS updates about that request. The system stores the call recording, transcription, and timestamp as proof of consent.
After the call ends, the homeowner receives a short SMS confirmation from HomesRunner acknowledging the request and reiterating STOP-to-unsubscribe (see the "Call-back confirmation" sample below).
C. Replying to a HomesRunner SMS thread
When a homeowner replies to an SMS from HomesRunner (for example, replying to a contractor's quote SMS), their reply is relayed to the contractor and treated as ongoing consent to continue that specific conversation thread. Replying STOP at any time ends the thread and all future SMS.
Sample homeowner messages
Call-back confirmation
Thanks for calling HomesRunner. We got your message and our team will follow up shortly with the right pro. Reply STOP to unsubscribe. — HomesRunnerQuote received (with pay link)
Acme Plumbing sent a quote on HomesRunner: $250.00 (25% deposit to book). Review & pay: https://homesrunner.app/q/abc123 Reply STOP to unsubscribe. — HomesRunnerContractor chat reply (relayed via SMS)
Mike (Acme Plumbing): "I can come by Tuesday at 2pm — does that work?" Reply to this text to respond. STOP to end. — HomesRunnerAppointment reminder
Reminder: Acme Plumbing is scheduled for tomorrow at 2:00 PM at your address. Reply STOP to unsubscribe. — HomesRunnerProof of consent on file
For every homeowner and contractor enrolled in our SMS programs, HomesRunner stores the following evidence of affirmative opt-in and makes it available to our messaging provider on request:
- Web opt-in (Sections A above): timestamped database record of the checkbox state, IP address, user-agent, and the exact disclosure copy shown at the moment of submission (Request-a-Quote modal for homeowners, contractor signup form for contractors).
- Phone opt-in (Section B above): full audio recording and machine transcription of the inbound call, including the verbatim closing disclosure shown above ("Message and data rates may apply. Reply STOP to opt out."). The transcript above matches the IVR script in production source code.
- SMS opt-out (STOP): timestamped log of every STOP / UNSUBSCRIBE / END / QUIT keyword received, with immediate suppression on the destination number across both programs.
HELP and STOP (both programs)
Replying STOP from any mobile number immediately unsubscribes that number from all HomesRunner SMS and we will send no further messages. Replying HELP returns:
Privacy
Mobile numbers and SMS opt-in status are never sold, rented, or shared with third parties for marketing purposes. Numbers are used only to deliver the messages described on this page via our messaging provider. See our Privacy Policy for full details.
Contact
Questions about either SMS program? Email support@homesrunner.app.