How can
we help?

Search by trade and ZIP code, open a contractor's profile, and tap 'Request a quote'. Describe the job and pick a time window. The pro responds with a price; you book by paying a deposit, which holds the slot.

Yes. From the post-job flow, choose 'Get competing quotes' and we'll send your job to the top-rated pros in your area. You can compare bids side-by-side from /my-requests.

When a pro sends you a quote, you get an SMS with a secure link to /q/<token>. Open it, pick a time slot, and pay the deposit — no login needed.

The deposit confirms the booking and reserves the contractor's time — the amount scales with the job size. The remaining balance charges automatically to your saved card when the contractor marks the job complete.

Yes — cancel more than 1 hour before your scheduled time for a full refund. Within that final hour, or once your pro is on the way, the deposit is forfeited. The exception: if your pro is more than 30 minutes late with no update, you still get a full refund.

Automatically when the contractor marks the job complete. You'll get a notification with the receipt. If something is wrong, you can dispute the charge from /my-requests.

Payments are processed by Stripe — HomesRunner never sees or stores your full card number. The deposit page uses Stripe's embedded checkout, the same form used by millions of Stripe-powered businesses.

Share your link from /refer. Your friend gets $25 off their first job, and once that job is marked complete, $25 lands in your HomesRunner credit balance. One referral credit per new homeowner account.

Automatically. When you book your next job, available credits are reserved and applied to the deposit at checkout — no code needed. You'll see the discount on the quote-payment page before you pay.

Go to /refer. The page shows available, pending, and redeemed credits, plus a list of friends you've invited.

After the contractor marks the job complete. We'll prompt you with a notification linking to /review/<contractor>. Reviews are public and help other homeowners choose well.

Open the job on /my-requests and tap 'Report an issue'. Our team reviews disputes within one business day and keeps the pro's payout on hold while it's investigated. Payouts are released 48 hours after completion if no issue is reported.

Create an account at /signup, choose 'I'm a contractor', and complete your trade, ZIP service area, license/insurance details, and Stripe payout setup. We review every application before activation — usually within one business day.

We use Stripe Connect. Deposits are collected at booking; your payout is released 48 hours after the job is completed if the homeowner reports no issue (deposits release at dispatch or on an eligible late cancellation) and typically lands in your bank in 1–2 business days. HomesRunner takes a 3% platform fee per transaction, and you're responsible for your own taxes.

Keep your availability up to date, respond fast to quote requests (we surface top responders first), and ask happy customers to leave a review. A completed background check, filled-in license/insurance details, and a complete profile also boost your ranking.

Yes — that's the whole point. Text QUOTE, ACCEPT, CANCEL, ONWAY, AVAILABLE, and more. See the full list at /sms-commands or text COMMANDS to your HomesRunner number any time.

Once a quote is sent, you and the pro share a private SMS thread routed through HomesRunner — neither side sees the other's real number. Replies show up on /messages and on your phone.

Go to /account. You can change your name, phone, ZIP, and notification preferences anytime.