HomesRunner
Legal

Last updated May 19, 2026 · Effective May 19, 2026

Terms of Service

The terms governing use of the HomesRunner platform by homeowners and contractors — payments, cancellations, arbitration, and SMS consent.

These Terms are written for HomesRunner’s launch in May 2026. They are not legal advice. Please have counsel licensed in your operating jurisdiction confirm before relying on them.

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding contract between you and HomesRunner, Inc., a Minnesota corporation (“HomesRunner,” “we,” “us”). By creating an account, posting a job, submitting a quote, clicking “I agree,” or otherwise accessing or using the HomesRunner website, mobile site, SMS service, or related services (collectively, the “Platform”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

Section 18 contains a binding arbitration agreement and a class-action waiver. Please read it carefully. You may opt out of arbitration as described in Section 18.7.

2. What HomesRunner is (and isn’t)

HomesRunner is an online two-sided marketplace that connects homeowners (“Homeowners”) with independent local service contractors (“Contractors,” and together with Homeowners, “Users”). HomesRunner does not employ Contractors, does not perform home-services work, does not supervise Contractor work, and is not a general contractor, construction manager, broker, or party to any agreement formed between a Homeowner and a Contractor.

Contractors are independent businesses. Any work performed by a Contractor is provided directly by that Contractor under a separate agreement with the Homeowner. Homeowners are responsible for evaluating Contractors and for deciding whether to hire them.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract under applicable law. You may not use the Platform if you are barred from doing so under U.S. law or the laws of any other applicable jurisdiction. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us promptly at support@homesrunner.app if you suspect unauthorized access.

4. Homeowner terms

  • You may post service requests, request quotes, message Contractors through the Platform, hire Contractors, leave reviews, and pay through Stripe-powered checkout.
  • You are responsible for accurately describing the work you need, the property address (or ZIP), and any access or safety conditions that affect the job.
  • You agree to communicate with Contractors through the HomesRunner messaging relay where one is provided, and not to circumvent the Platform to avoid fees on jobs introduced through HomesRunner.
  • You are responsible for inspecting completed work and for promptly raising any issues through the Platform’s dispute flow (see Section 11).

5. Contractor terms

  • You represent that you are an independent business legally authorized to perform the services you list, hold all required licenses and insurance for your trade and jurisdiction, and will keep those credentials current.
  • You authorize HomesRunner and its background-check vendor (currently Checkr, Inc.) to obtain and process a background report on you for verification purposes, subject to the Fair Credit Reporting Act and applicable state law.
  • You will respond to quote requests in good faith, only quote on jobs you intend and are qualified to complete, and honor quotes you submit through the Platform.
  • You will not use the Platform to solicit Homeowners off-platform to avoid platform fees on jobs originated through HomesRunner, for 12 months following the introduction.
  • You must onboard a Stripe Connect account to receive payouts. Your use of Stripe is subject to the Stripe Connected Account Agreement.
  • You are solely responsible for your own taxes, workers’ compensation, and compliance with federal, state, and local laws applicable to your work.

6. Platform fee and payments

HomesRunner charges a 3% platform fee on confirmed jobs booked through the Platform. The fee is calculated on the Contractor’s quoted price and is deducted by Stripe before payout. Payment processing is provided by Stripe, Inc. and Stripe Payments Company. You authorize HomesRunner and Stripe to charge your payment method for amounts you owe (including deposits, balances, taxes, and any forfeited deposits under Section 7).

Quotes shown to Homeowners exclude applicable sales or use tax unless explicitly stated. Contractors are responsible for collecting and remitting any taxes they are required to collect under applicable law.

7. Bookings, cancellations, and refunds

When you book a Contractor, your deposit is captured by Stripe and held until the job is completed or the booking is cancelled. The following cancellation rules apply automatically:

  • More than 1 hour before the scheduled start time: cancelling issues an automatic full refund of your deposit.
  • Less than 1 hour before the scheduled start time, or after the Contractor has begun work: the deposit is forfeit and is paid out to the Contractor (less the platform fee).
  • Bookings without a confirmed scheduled time are reviewed on a discretionary basis by HomesRunner staff.

Refund decisions made by HomesRunner are final between the Homeowner and HomesRunner; they do not waive any right you may have to dispute a charge with your card issuer.

8. SMS, calls, and electronic communications consent

When you create an account or opt in to text messages, you consent to receive transactional and operational SMS messages and calls from HomesRunner and from Contractors through our Twilio-powered messaging relay, including booking confirmations, quote responses, schedule reminders, job status updates, dispute communications, and security alerts. Consent to receive these messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, orHELP for help. We support standard carrier opt-out keywords. Opting out of SMS will not remove you from transactional emails required to operate your account; manage those at /email-preferences.

Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA A2P 10DLC requirements. We do not share SMS opt-in information with third parties for marketing.

9. Reviews and user content

Homeowners may leave reviews of Contractors they have hired through the Platform. Reviews must be truthful, based on a first-hand experience, and free of harassment, threats, discrimination, personally identifying information about third parties, or illegal content. We may remove reviews that violate these rules, but we do not edit the substance of reviews.

You retain ownership of content you submit (text, photos, reviews, business profile content). You grant HomesRunner a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, adapt for formatting, and distribute your content as necessary to operate, promote, and improve the Platform. This license survives termination for content that other Users have already interacted with (for example, reviews).

You represent that you have all rights necessary to grant this license and that your content does not infringe any third-party right.

10. Acceptable use

You agree not to: (a) violate any law or third-party right; (b) misrepresent your identity, qualifications, license, insurance, or affiliation; (c) submit false or manipulated reviews; (d) scrape, copy, or harvest content from the Platform; (e) circumvent rate limits, security, or anti-abuse mechanisms; (f) interfere with the Platform’s operation; (g) use the Platform to send spam or unsolicited marketing; (h) attempt to re-identify pseudonymous data; or (i) use the Platform to discriminate against a User on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, familial status, source of income, or any other characteristic protected by law.

11. Disputes between Users

HomesRunner is not a party to any agreement between a Homeowner and a Contractor. If a dispute arises about a job, you should first try to resolve it directly through the in-app messaging relay. You may also open a dispute with us through the in-app dispute flow, and our team will review the facts in good faith and may, at its discretion, mediate, withhold payout, or issue partial or full refunds. Our decisions about Platform fees and refunds processed through HomesRunner are binding between you and HomesRunner, but do not adjudicate the underlying contract between the Homeowner and the Contractor.

12. Background checks and verification

HomesRunner uses commercially reasonable efforts to verify Contractor identity, license, insurance, and to run criminal background checks through Checkr, Inc. Verification is performed at onboarding and refreshed on a schedule we determine. Verification does not guarantee a Contractor’s skill, honesty, current license status, or fitness for a particular job. Homeowners should exercise their own judgment before hiring.

13. Intellectual property

HomesRunner and its licensors own the Platform, including all software, design, trademarks, and content other than User content. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform in accordance with these Terms. All rights not expressly granted are reserved.

14. Copyright (DMCA)

If you believe content on the Platform infringes your copyright, send a notice meeting the DMCA’s requirements (17 U.S.C. § 512(c)(3)) to our designated agent at dmca@homesrunner.app. We may remove allegedly infringing material and terminate accounts of repeat infringers in appropriate circumstances.

15. Third-party services

The Platform integrates third-party services including Stripe (payments), Twilio (SMS and call relay), Checkr (background checks), Google (sign-in and reCAPTCHA), and our hosting providers. Your use of those services is also governed by their own terms and privacy policies. HomesRunner is not responsible for third-party services.

16. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HOMESRUNNER DOES NOT WARRANT THE QUALITY, SAFETY, LEGALITY, OR ACCURACY OF ANY CONTRACTOR’S WORK, OR THE ACCURACY OF ANY USER-PROVIDED CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMESRUNNER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (a) THE TOTAL PLATFORM FEES YOU PAID TO HOMESRUNNER IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD $100. THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold HomesRunner harmless from any claim arising out of (a) your breach of these Terms, (b) your User content, (c) your violation of law or third-party rights, or (d) for Contractors, your work for a Homeowner.

18. Arbitration and class-action waiver

18.1 Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting legal@homesrunner.app. If we cannot resolve it within 60 days, either party may bring a formal proceeding.

18.2 Binding arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

18.3 Class-action waiver. You and HomesRunner agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding.

18.4 Location and fees. The arbitration will be held in Hennepin County, Minnesota or, at your election, in the U.S. county where you reside. We will pay all AAA filing, administration, and arbitrator fees for any arbitration we initiate, and for arbitrations you initiate seeking less than USD $10,000 (other than your share of the filing fee, if any, up to USD $200).

18.5 Small-claims exception. Either party may bring an individual claim in small-claims court if it qualifies.

18.6 Injunctive relief. Either party may seek injunctive relief in court to protect its intellectual property or to enforce confidentiality obligations.

18.7 30-day opt-out. You may opt out of this arbitration agreement by sending a written notice to legal@homesrunner.app within 30 days of first accepting these Terms. Your notice must include your full name, the email associated with your account, and a clear statement that you opt out of arbitration.

19. Governing law and venue

These Terms are governed by the laws of the State of Minnesota, excluding its conflict-of-laws rules. Subject to Section 18, any court proceeding must be brought exclusively in the state or federal courts located in Hennepin County, Minnesota, and you consent to personal jurisdiction there.

20. Termination and suspension

You may close your account at any time from your account settings. We may suspend or terminate your account, and remove your content, if we reasonably believe you have violated these Terms, posed a safety or security risk, or where required by law. Sections that by their nature should survive termination will survive (including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and arbitration).

21. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice by email or in-app notice and will update the “Last updated” date above. Your continued use of the Platform after the effective date of an update means you accept the updated Terms. If you do not accept the change, your sole remedy is to stop using the Platform and close your account before the effective date.

22. Miscellaneous

These Terms and the documents they reference are the entire agreement between you and HomesRunner. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

23. Contact

HomesRunner, Inc. · 111 Marquette Ave, Minneapolis, MN 55401, USA · legal@homesrunner.app · support@homesrunner.app.